COVID-19 business hours : We are open 24/7, as always. Our editors are working in safe environments, and are eager to serve you, now more than ever.
As a professional online business, WordsRU respects privileged information and understands that you have entrusted us with your intellectual property, business data, or personal writing.
We treat this trust with the respect it deserves - our business depends on it!
WordsRU is committed to protecting your privacy. We adhere to the Privacy Act 1988, the Privacy Amendment (Private Sector) Act 2000, and similar international privacy acts and provisions as they relate to all information we collect from you. The Privacy Act 1988 incorporates the National Privacy Principles, and the information held by WordsRU will be treated in accordance with those Principles. We use best industrial practices to protect the information given by you to us.
The WordsRU website is part of the global WordsRU business. Using the Internet to collect and process personal information necessarily involves the transmission of information across borders. Where personal information is transferred across borders, we will take reasonable steps to uphold principles for fair handling of your personal information in accordance with international privacy standards.
When you visit the WordsRU website, information regarding your visit is recorded by our server or on our behalf by a third party. This information includes: the date and time of your visit, your geographical location, the pages you access, the type of operating system and browser you use, and the previous website from which you were referred. We also use a cookie to authenticate you when you log in to the website.
When you transact with WordsRU, information regarding your transaction is recorded and used to offer our editorial services to you. This information includes: your name, e-mail address, country, preferred currency, costs, dates of transactions, and data pertaining to the editing process.
WordsRU does not collect or store any credit card information relating to your payment. All payments are conducted through WorldPay and PayPal facilities, which provide highly secure credit card transactions.
The personal data we collect is used to manage our commercial relationship with you, to perform administrative functions and marketing analyses, to enhance our website, and to improve our services. WordsRU does not disclose any of your personal information to any third party, with the exception of third parties that we contract with to provide a service on our behalf. For this purpose, the third party only receives the data necessary for it to provide the specified service. This service may relate to communicating with you via e-mail, newsletter, or telephone.
WordsRU maintains the accuracy of personal information, and will take action to correct any inaccuracies where identified. Your personal information is only disclosed to WordsRU employees and third parties where necessary to provide a service to us. We will take all necessary steps to protect data from misuse, loss, unauthorized access, modification, or disclosure.
WordsRU will destroy/delete all personal information from our systems when it is no longer required by us or in accordance with applicable laws.
All documents are automatically and permanently deleted from our system within 120 days of job closure.
We appreciate the sensitivity of your documents and we take our commitment to document confidentiality and security very seriously. Documents are sent and received within a secure, purpose-designed system via our website.
Our editors have signed confidentiality agreements with WordsRU, and their skills and competencies have been established to our complete satisfaction. The client retains sole copyright, ownership, and control over all materials submitted to WordsRU for proofreading and editing, including any materials subsequently created or developed by WordsRU.
You may at any time add or modify the personal information that you have provided to us. We provide you with information access and correction, free of charge. To obtain details or to change any of the personal information you have provided to WordsRU, please contact us.
WordsRU strongly opposes spam. WordsRU adheres to the SPAM Act (2003) and similar international acts, and does not use your information to send any unsolicited emails. We use your information only to send you newsletters or marketing communications if you have completed a job with us or if you have subscribed to receive them. You can opt out of marketing emails at any time. We do not distribute any mailing lists to any third parties.
You can unsubscribe to marketing emails by clicking the "unsubscribe" link on any marketing email you receive.
Your details will be removed from the list within one day of WordsRU's receipt of the unsubscribe request.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies, if you prefer.
We use Google Analytics to track demographic or anonymous data depending on your browser settings, and these analytics allow us to tailor our marketing to better suit your needs.
WordsRU will verify that we have received your complaint, and then investigate and correspond with you to resolve any problems.
For more information on the security of the WordsRU website, please visit our Security Information page.